Privacy Policy

Who are we?

Cambridge Cookery is a cookery school, café, wine bar and bistro based at:

School House
Homerton Gardens
Purbeck Road
Cambridge
CB2 8EB

Tel: 01223 247620
email: [email protected]
Website: www.cambridgecookery.com

By contacting us personally or using our website to purchase our products or book our services, you consent to the data practices outlined below.

About this policy

Cambridge Cookery is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website (www.cambridgecookery.com).
  • you make a booking on our website.
  • you make enquiries on our website.
  • you make enquiries or bookings via email ([email protected])
  • you make enquiries or bookings via phone or in person.
  • you sign up for our newsletter via our website.
  • someone is interested in working with us.
  • you send us personal information to be forwarded on to relevant third parties e.g. to ski companies as part of the Chalet Chef Course.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site, email, phone, social media or in person.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

How do we collect information from you?

We collect information from you when you:

  • place an order or make a booking via our website, email, phone or in person.
  • make an enquiry.
  • sign up to marketing emails.

What type of information is collected?

You may be asked to submit personal information about yourself when you make a booking or reservation request.  We will collect this information in order to fulfil your booking or reservation request.

When you make a reservation for the Café, Wine Bar or bistro by email, phone or in person, Cambridge Cookery collects information such as

  • title
  • name
  • telephone number
  • dietary requirements

When you make a booking for a cookery class, course or event via our website, Cambridge Cookery collects information such as

  • title
  • name
  • email address
  • telephone number
  • dietary requirements
  • payment details (via Stripe, online payment system)

For some courses, such as the DofE and Chalet Chef courses, Cambridge Cookery will collect additional information after booking such as

  • Emergency contact details
  • date of birth
  • Any relevant medical or health conditions

When you make a booking for corporate events, private parties, culinary trips and other events via email, phone or in person rather than via the website, Cambridge Cookery collects information such as

  • title
  • name
  • email address
  • telephone number
  • home or work address
  • billing information
  • dietary requirements

When you sign up for our newsletter via our website Cambridge Cookery collects information such as:

  • name
  • email address

When you submit your CV if you’re interested in working for us or one of our partner companies to [email protected] This may include information such as:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at [email protected]

When you access our website and social media sites there is “device information” that is automatically collected by Cambridge Cookery.  This is statistical data about our users’ browsing action ad does not identify any individual.  We do not make any attempt to identify who is visits our website.This information can include

  • device type (eg mobile, computer, laptop, tablet)
  • cookies
  • operating system
  • IP address
  • browser type
  • browser information (eg type, language and history)
  • domain names
  • access times
  • settings
  • referring website addresses
  • other data about your device to provide the services as otherwise described in this policy
  • your generic location (such as town, city or neighbourhood)

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a purchase, booking or reservation, because you have consented to our use of your personal data (e.g. by subscribing to newsletter emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • to contact you to complete a booking reservation (eg booking confirmation and reminders).
  • internal record keeping.
  • to improve our products and services.
  • to send marketing newsletters if you have signed up to receive them.
  • to customise the website according to your interests.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

Where we use outside contractors, e.g to maintain our website, or professional advisers, we will ensure they also abide by GDPR regulations and do not use your data for their own purposes, or share or allow anyone else to access your data. 

We use Campaign Monitor to collect and maintain subscriber details for our newsletter. We advise you to check their privacy policy.

We use Stripe as our online payment provider.  When making a payment via our website for any of our products or services, you will be automatically transferred to their site.  We do not store or have access to your payment details.  We encourage you to read their privacy policy.

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit.  They may also use third party cookies.

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this privacy policy for details.

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected.

For how long do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy (including for the purposes of satisfying any legal, accounting, or reporting requirements) and/or for as long as we have your permission to keep it.

Your choices/Access rights

Under the GDPR you are entitled to know what information we are storing about you and to ask us to modify or delete it.  If you would like to see a copy of your data or require your data to be updated, please contact us at [email protected]

If you would rather we did not keep your information after you have attended the Café, Wine Bar, Bistro, your class, course or event or purchased your product, please email us at [email protected] and your personal information will be removed from our database. 

You have the right to unsubscribe from our newsletter at any time by using the link at the bottom of any newsletter you receive.

Any non-identifiable information such as workshop title, date and fees paid, will be retained for statistical purposes.

For the purpose of GDPR, the data controller is Cambridge Cookery.

Use of “Cookies”

Like many other websites, we use cookies.  A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns and do not identify you as an individual.  Please be aware that If you disable the use of cookies in your browser, we cannot guarantee that all or parts of our website will work as they should.

Cookies help us analyse how our services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if pages of our website are being viewed or newsletter emails being opened.  We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

We also may use third-party cookies, such as Google Analytics, to assist with analysing performance.  Our Site may contain links to other websites which may use cookies to help you sign into their services. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

Contact Information

Cambridge Cookery welcomes your comments regarding this Privacy Policy. If you believe that Cambridge Cookery has not adhered to this Privacy Policy, please contact Cambridge Cookery at [email protected] We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

Changes to this statement

Cambridge Cookery will occasionally update this privacy policy to reflect company and customer feedback.  Cambridge Cookery encourages you to periodically review this statement to be informed of how Cambridge Cookery is protecting your information.

This policy was last updated in February 2019.